- Using value-added services to create new revenue sources - For years, most distributors have been providing value-added services, many of which have been free of charge. Leading distributors will take these value-added services to the next level and use them to significantly increase revenue and bottom-line profitability. Distributors should consider providing customers with a menu of options such as light manufacturing, sensor-based services, training and consulting services, or lending services.
- Becoming a real-time distributor - Companies everywhere face volatile customer demand and heightened service expectations. Innovative technologies can help resolve these issues by providing vital business information across the network, improving real-time analysis, and enabling better collaboration across departments and trading partners – thus transforming the supply chain into a responsive network.
- Building lasting customer relationships - Build trusted relationships with customers by empowering sales teams and personalizing buyer engagements. Provide a vast variety of ordering channels from call centers, Web sites, text messages, and in-person interaction to deliver the exact products and services customers need when they need them. The customer experience today constitutes a lifecycle, not just an interaction restricted to the front end of the enterprise.
Responding to rapid changes
A digital core is an IT architecture that offers stability and long-term reliability for core enterprise processes, yet also provides the flexibility to adapt quickly to new opportunities, challenges, and regulations. This solid foundation gives you a single source of truth, which in turn enables flexibility for innovation to accommodate things such as new business models, new regulations, and business events, such as mergers or acquisitions.
Simulation and analytics
The ability to respond quickly is an essential part of managing a wholesale distribution company. To do this, simulation, prediction, and analytical capabilities are important components. Data is critical for gaining the insight to make decisions. This insight must be at a granular level, so that decision-makers have the details they need to understand trends, opportunities, and risks, and quickly carry out what-if analysis using predictive algorithms.
Keeping data under control
Every wholesale distribution company needs the computing capability to carry out complex algorithms with large data sets to support timely, real-time analysis. Everyone in the company must have access to data they need, whenever and wherever they need it. This is also true for the rest of the ecosystem so that suppliers can stay up to date with a company’s orders, salespeople can see customer history for credit risk and stock information, and accurate delivery schedules can be provided.
Addressing innovative opportunities
Customers in every industry are demanding innovation. Companies are responding with new products and services that better meet individual needs. These new offerings impact every facet of business, not just the front office. Companies must address end-to-end (E2E) processes across departments and lines of business to deliver on new customer experiences, products, and services.
Enhance and Extend Next-Generation Processes with Intelligent ERP
Bringing SAP S/4HANA and SAP Leonardo technologies together as a digital core results in a more flexible and intelligent enterprise. To achieve next-generation business processes and respond to rapid changes, companies need an intelligent ERP solution that can be continuously enhanced and extended with innovative business services and applications built on emerging technologies, including machine learning, blockchain, and the Internet of Things (IoT). Wholesale distributors focused on innovation or who prefer to be early adopters have already begun this journey.
